the online interactions we have with you through the websites and mobile
applications of Regal Ware, Inc. and its affiliates, subsidiaries, divisions
and brands (collectively, "Regal Ware") and related electronic
We are strongly committed to
protecting the privacy of our customers and visitors. The purpose of this
policy is to inform you of our policies regarding the collection, use, processing
and disclosure of your personal information when you use our websites or when
we communicate with you electronically. By using our websites or providing us
your e-mail address and other personal information, you agree to the collection
and use of information in accordance with this policy.
What Websites Does This Policy Apply To?
This policy applies only to
information we collect at and through websites owned and controlled by Regal
Ware, including but not limited to, www.1919cookware.com, www.ameriankitchencookware.com,
www.espro.ca, www.kitchenfair.com.mx, www.lifetimecookware.com,
www.royalqueencookware.com, www.regalware.com, www.saladmaster.com,
www.westbendcookware.com and related mobile applications (collectively, the
“Website”) and related electronic communications..
This policy does not apply to
any website owned or operated by or communications sent by any third party,
even if such third party website or communication links to the Website or if
the Website or communication contains links to a third party website. We
encourage you to be aware when you leave our Website and to read the privacy
statements of those third party websites that may also collect your personal
Regal Ware uses third party
distributors and dealers to sell our products. This policy does not apply to
any website owned or operated by or communications sent by those dealers or
distributors. Please be aware that our distributors and dealers have different
privacy policies and practices than Regal Ware.
How Do We Collect Information and What Kind of Information Do We Collect?
Certain features on the Website
enable potential customers and customers to provide Regal Ware with certain
personal information that we may use to contact or identify you. This information
may include, but is not limited to, first and last name, e-mail address, phone
number, facsimile number, mailing address, billing address, payment
information, company name and position or title.
For example, we may collect
this information when you register for an account, make a
purchase, post a review, send us messages, subscribe to our
mailing lists, newsletters or other forms of marketing communications,
participate in a survey, click on an ad, redeem a promotion or use some other
feature of our Website.
If you browse
the Website, regardless of whether you create a user account, purchase any
products or services or otherwise interact with the Website, Regal Ware logs
your IP address (the internet address of your computer) to tell us which parts
of the Website you visit and how long you spend there. Regal Ware will also
track the state and/or country you are accessing the internet from, the date
and time you visited and the type of computer, operating system and Web browser
you are using. Your browser supplies us with this information.
If you contact
us through e-mail, we typically retain the e-mail in our file servers and
collect any contact information you provide so that we can reply to you and
service your account. Your e-mail also contains metafiles that may contain IP
addresses, domain names, and other standard file information and this
information may be retained electronically on our servers or in routine back-up
How Do We Use and Share Your Information?
uses your personal information to answer your questions, provide you with
excellent customer service, process and acknowledge orders, sell you our
products and services, ship you products, provide you with marketing
information about our products and services, improve our Website performance,
and other activities in the normal course of manufacturing, marketing and
By sending an
e-mail to Regal Ware, making a purchase through a Website, registering or
subscribing with the Website, or otherwise providing your contact information
to Regal Ware, you authorize Regal Ware to contact you using the contact
information you provide, including e-mail, mail, telephone or facsimile.
We may use
your e-mail address to notify you about the status of your order, provide
customer service information, or to answer your questions and requests. We may
also occasionally send you e-mail updates, sales notifications, or other
promotional information about our products and services. If you do not want to
receive our electronic newsletter or promotional e-mails, you may unsubscribe
at any time by clicking on “unsubscribe” at the bottom of any of our
promotional e-mails or by contacting us as indicated below.
We use your IP
address to learn more about our visitors as a group, not about you as an
individual. The information helps us identify overall usage patterns and trends
on the Website.
Regal Ware may
share personally identifiable or other information with our parent,
subsidiaries, divisions, and affiliates.
We may also disclose your personal information to
third-parties, including, but not limited to, distributors and dealers, our
independent sales network, common carriers and payment processors, to help us
market our products and services, process orders, deliver products and
otherwise assist us in running our business. For example, if you make a
purchase through the Website, Regal Ware will share your information with Regal
Ware's payment card processing service provider.
Regal Ware may disclose your personal information if required to do so by law
or in the good-faith belief that such action is necessary to: (a) satisfy
applicable law, a legal order or comply with legal process; (b) defend the
rights of Regal Ware or its affiliates or business partners; (c) detect,
prevent or otherwise address fraud, security or technical issues or (d) protect
against harm to the rights, property or safety of Regal Ware employees, agents,
affiliates, business partners, customers or Website users.
ownership of all or substantially all of our business changes or we otherwise
transfer all or part of our assets relating to our business or the Website to a
third-party, such as by merger, acquisition, bankruptcy proceeding, joint
venture, partnership or otherwise, we may transfer or sell your personal
information to the new owner. In such a case, unless you agree differently or
unless otherwise permitted by applicable law, your information would remain
Except as set
forth in this policy, Regal Ware will not sell your personal information to any
other organization unless you expressly agree to it (typically by checking a
box indicating your consent).
Social Media, Cookies, Web Analytics and Aggregated Data
Regal Ware is
active on social media pages, such as Facebook, LinkedIn, YouTube, Pinterest,
Instagram and Twitter, and Regal Ware may integrate social media widgets or
features on the Website. These social media companies may recognize you and
collect information about your visit to the Website, and they may set a cookie
or employ other tracking technologies. Your interactions with those features
are governed by the privacy policies of those companies. Regal Ware may display
targeted advertising to you through such social media platforms. Such social
media companies have interest-based advertising programs that allow Regal Ware
to direct advertisements to users who have shown interest in our products when
you visit a social media platform. These advertisements are governed by the
privacy policies of those social media companies that provide them.
your experience on the Website, we may use “cookies,” web beacons, and other
technologies to receive and store certain information when you interact with
Website. Cookies are small text files that the Website may
place on your computer as a tool to remember your preferences. When you visit
our Website again, the cookie allows our site to recognize your browser.
Cookies may store unique identifiers, user preferences and other information,
such as your IP address, what pages you visit or how you arrived at our
settings on your browser; however please note that if you do this you may not
be able to use the full functionality of the Website.
We may use
third-party service providers, including but not limited to Google Analytics,
to monitor and analyze the use of the Website.
Analytics is a web analytics service offered by Google that tracks and reports
website traffic to Google servers in the United States. Google Analytics does
not identify individual users or associate your IP address with any other data
held by Google. We use reports provided by Google Analytics to help us
understand Website traffic, and web page usage. For more information on the
privacy practices of Google, please visit the Google Privacy & Terms web
Regal Ware may
take personal and business information and aggregate data so that it is no
longer identifiable. Regal Ware may use this information to enhance the
features of its Website and services. Regal Ware may also sell or license this
aggregated information to third parties or publish the information. Regal Ware
will take reasonable precautions to ensure that such aggregated information
does not contain any confidential or otherwise identifiable data that could be
used to identify its source.
Where Do We Store Your Personal Information?
Regal Ware is
based in the United States. Any information collected through the Website or
processed in the United States or any other country in which Regal Ware or its
affiliates or service providers maintain facilities. The United States is not
recognized as having adequate safeguards. If you are located outside of the
United States, please note that we may transfer information, including personal
information, to a country and jurisdiction that does not have the same data
protection laws as your jurisdiction, and you consent to the transfer of
information to the United States.
How Do We Protect Your Personal Information?
safety of your personal information is important to us. We maintain appropriate
technical, administrative and physical safeguards designed to protect the
personal information you provide against accidental, unlawful or unauthorized
destruction, loss, alteration, access, disclosure or use.
Certain pages on the Website may use Secure Sockets Layer (SSL) technology to
protect your information as it is transmitted to us. However, SSL technology is
not utilized throughout the Website.
no method of Internet transmission is 100% secure, Regal Ware cannot guarantee,
ensure or warrant the security of any personal information you transmit to
For How Long Do We Keep Your Personal Information?
We will keep
your personal information until you contact us and tell us to modify or delete
it from our servers or until we determine that the personal information is no
longer needed to fulfill the purposes for which it was collected. Regal Ware
will also retain and use your personal information as necessary to comply with
our legal obligations, resolve disputes, protect our assets, and enforce our
Your Rights in Relation to Our Use of Your Personal Information
You have the
right to access, correct, or delete your personal information in certain
circumstances. You also have the right to withdraw any consent you have given
Regal Ware to process your personal information. If you have questions about
the personal information Regal Ware has about you, need to modify, access or
delete your information, or want to withdraw your consent for Regal Ware to
process your personal information, you can contact us as provided below.
Our Website is
not directed toward children under 13 years of age. If you are under the age of
13, please do not attempt to use the Website or provide any personal
information about yourself. If we learn that we have collected personal
information from a child under the age of 13, we will promptly delete that information.
If you believe we have collected personal information from a child under the
age of 13, please contact us as provided below.
Governing Law and Jurisdiction
otherwise required by applicable law, this policy, and Regal Ware's collection
and use of customer information, shall be governed and interpreted in
accordance with the laws of the United States and the State of Wisconsin. Any
disputes arising out of this policy shall be adjudicated in Milwaukee County,
Wisconsin or a federal court of competent jurisdiction in the Eastern District
of the State of Wisconsin.
will be effective immediately upon posting.
How Can You Contact Regal Ware?
If you have any questions, concerns or complaints about this policy, please contact us at 1-800-765-5795, or 1675 Reigle Drive, P.O. Box 556, Kewaskum, Wisconsin 53040 USA.
We encourage you to contact Regal Ware if you have concerns regarding this policy or our privacy practices. However, any EU resident who feels we have not resolved a privacy concern related to personal information processed or transferred by Regal Ware has the right to submit a complaint to a supervisory authority.